All items on this site are made with a classic two part epoxy resin. These items are individually handmade by me. Resin is not a plastic or glass and it almost always contains slight imperfections due to the curing process. 
I am not responsible for lost or damaged packages, but if you do encounter a problem please feel free to reach out to me via email (resin.rascal@gmail.com) and I will try to help in any way I am able. 
Refunds and/or replacements will not be issued after an item is received in good condition. 
Please see Resin Care page.
The processing time before an order is shipped varies, but typically is 3-5 business days.